FAQ
The following lists some of the main common Q & A of SUGONG.
If this page fails to solve your worries, please feel free to contact us. Thank you!
- Product Service -
SUGONG’s current online retail items are as follows:
Paper straws for general beverages (Ø6mm), paper straws for small pearl smoothies (Ø8mm), and paper straws for boba pearls (Ø12mm) with three regular calibers and four colors (white, black, dark green, and brown); and match the festival From time to time, the event will launch colorful printed colored paper straws for purchase.
If you are a business user and have a large purchase demand, SUGONG also accepts customized specifications, including straw size (diameter, thickness and length), paper straw body color, customized paper sleeve printing and packaging methods, etc. can be customized Turn it into your company’s exclusive product, welcome to use “Contact Us” to inquire and discuss in detail, we are confident to provide good quality and competitive prices.
The recommended use time of paper straws for general drinks is within 4 hours. The recommended use time of paper straws for drinks containing contents (smoothies, fruit pieces, pearls, etc.) is within 2 hours. Because it is an environmentally friendly paper (without any coating and plastic components), it is normal that it will become soft after a period of use. The quality of SUGONG’s paper straws is confident that users can safely finish the drink within the above-mentioned time, without completely disintegrating, breaking or being too soft to make the drink and the contents of the drink unable to suck up.
The above recommended use time is limited to the normal use of the straw. Excessive use (such as biting the straw, continuous stirring for a long time, etc.) will shorten the time that the paper straw can be used in the drink.
SUGONG attaches great importance to the quality of each straw. After sales, according to customer feedback and suggestions, it will continue to improve the practicality and user experience of its own brand paper straws without increasing the product’s environmental burden. In addition to the quality of straws, We have always insisted on using locally safe raw materials, using Taiwanese paper mill Chung Hwa Pulp “Easy Paper special paper for straws”. All raw materials have been inspected by Taiwan’s SGS food laboratory and can be traced.
The production environment of paper straws is a formal food factory approved by ISO22000 and HACCP international certification. In addition to the internal inspection of the factory, the finished straws are also regularly sent to the Taiwan SGS food laboratory in accordance with the Republic of China’s food utensils, containers and packaging hygienic standards and other countries. Food containers are inspected by inspection standards and insured for product accident insurance, please rest assured to purchase and use.
The regular colors are white, black, dark green, and brown, and colorful printed colored paper straws will be launched from time to time in conjunction with festive events! Limited print products are exposed in the festival limited product area. If you need to order other color straws, please use “Contact Us” to inquire.
Yes, of course can!
In order to make restaurants and beverage brands highly recognizable and make consumers once again impressed with their own brands before they start drinking, unlike the paper straws sold by wholesalers and importers, SUGONG’s paper sleeve packaging can provide a small amount of Customized printing, as long as you order more than 5 boxes of each size and pay an additional one-time opening fee, SUGONG can assist in printing your own brand LOGO or words that you want to convey to customers in monochrome on the straw paper cover. Welcome to use “Contact Us” to ask us!
SUGONG paper straws are all packed in cartons to minimize the use of plastic packaging.
Paper straws without paper sleeve packaging, the carton size is 24*21*17.6(cm).
if you buy a full box of 8 boxes, the carton size is 48.5*44*36.5(cm) about 2.75 materials.
There are paper straws in a single package with a paper sleeve. The carton size is 23.5*12*25 (cm).
If you buy a full box of 10 boxes, the carton size is 61*51*26 (cm) about 2.86 materials.
- Order Information -
Choose the paper straw specifications you want to buy: caliber, color, flat/diagonal cut, single/naked packaging and quantity.
At present, the standard colors of paper straws are white, black, dark green, and brown, as well as a few limited festival colors. If you need other special color paper straws, please contact us to discuss customization.
Regarding the customized printing of paper sleeve packaging, as long as you order more than 5 boxes of each size and pay an additional one-time opening fee, SUGONG can help you to deliver your exclusive brand logo or words you want to convey to customers, monochrome Printed on the straw paper cover.
Yes.
For the retail part, we provide overseas delivery services, but the quantity needs to be ordered with more than 1 box. The overseas distribution logistics is DHL, and the export is carried out by simple customs declaration. The freight is quoted separately.
Overseas corporate customers can export in bulk as long as they order a full pallet (32 boxes). We have very favorable prices and fast delivery for the purchase of 20-foot containers and 40-foot containers. Welcome to ask us.
If the received product is found to be defective (such as obvious dirty appearance, incomplete packaging, etc.), please contact SUGONG through the customer service line, customer service mailbox or Facebook fan page.
Service Phone Number: +886-4-788-2656
Service Mail Address: service@sugong.com.tw
Facebook Messenger: https://www.facebook.com/sugongpaperstraw
After confirming the defect, we will arrange the return and exchange service as soon as possible.